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Privacy and security

Your personal details, you leave them with us, because that's what you have to do if you want to order something. By agreeing to our terms of sale, you give us the right to process this data. But we can imagine that you would like to know why we ask for your personal information and what we do with it. We would like to tell you about this. We do everything possible to be fully in order with the latest international rules in this area (GDPR). (GDPR). If you still have questions after reading this, please let us know by email. by email.

Very safe

All data that you leave with us are put very securely under lock and key with the most modern techniques. People who have nothing to do with your data, simply have no access. We will not pass on your details to people outside of Aures. If you feel that this is happening nevertheless, please let us know by email.

What else do we do with your data

We use your data for different purposes. We use data received from you, but also data collected by ourselves. For example, information about your visit to our website.

·            Deliver your order
For your order we need your name, e-mail address, address(es), ordered products, payment details and sometimes your telephone number. With that we can deliver your order and keep you informed about your order. We also provide your information to others if necessary for an order, for example delivery services and our external accounting, which we require to handle your data just as carefully as we do.

·            Customer service
You can call and email us. To help you swiftly with questions, we use your data and make notes that we save. Handy if you call us again. Our email traffic runs through Google and those emails are stored for years.

·            Repair
Sometimes we use another party to carry out repairs on products that you have purchased from us.
That party can use your data for that ourpose.

·            Personal shopping
We have so many items in our store that we are happy to help you on your way. For example by pointing you at articles that are interesting to you. This is done on the basis of your previous visits to our website. We then look at cookies and your IP address, but also at what you bought from us earlier and your interests that we know because we asked you for it.

·            Fraud
No one is waiting for fraud, neither do we. That is why we use customer data to investigate, prevent and counter fraud.
If necessary, we provide customer data to the government.

·            Business customers and partner program
We also store data from the contact person of our business customers and partners. If it is personal data, we treat this data just like our other customers.

Are your data not correct or do you have other questions?

If something is not correct or you want to view your data or have it removed, please contact us by email. You can also contact the Belgian Privacy Commission for well-founded complaints. 


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